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Irrespective of the question posed and the tools used, the data analysis process roughly involves the following steps:
In this handbook, information about data analysis is presented according the steps above. On each page you will also find specific information about various evaluation tools (questionnaire, criteria catalogue, interview, etc.).
Additional Information
The company "2ask" provides a statistics guide on the following page explaining, among other things, basic statistical terms: http://www.2ask.de/orbiz/DigiTrade/2650ad4c7d9a675c2fbce9563db4463f/Anleitung-Statistik--675d.html
On the following page, 2ask explains methods of questionnaire analysis: http://www.2ask.de/orbiz/DigiTrade/25908d3ab105548a906c53721ffbdcc1/Fragebogen-Auswertung--167d.html
2ask also provides on the following page a tutorial for SPSS which explains data entry into SPSS and how it can be used in calculation: http://www.2ask.de/orbiz/DigiTrade/25908d3ab105548a906c53721ffbdcc1/Anleitung-fuer-SPSS--490d.html