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Irrespective of the question posed and the tools used, the data analysis process includes roughly the following steps:
Information on data analysis is broken down into these steps. On each page, you will also find specific information about various evaluation tools (questionnaire, criteria catalogue, interview, etc.).
Additional Information
The company "2ask" provides a statistics guide on the following page explaining the basics of statistics, among other things: http://www.2ask.de/orbiz/DigiTrade/2650ad4c7d9a675c2fbce9563db4463f/Anleitung-Statistik--675d.html
On the following page, 2ask explains methods of questionnaire analysis: http://www.2ask.de/orbiz/DigiTrade/25908d3ab105548a906c53721ffbdcc1/Fragebogen-Auswertung--167d.html
2ask also provides on the following page a tutorial for SPSS which explains data entry into SPSS and calculation: http://www.2ask.de/orbiz/DigiTrade/25908d3ab105548a906c53721ffbdcc1/Anleitung-fuer-SPSS--490d.html